Writing & Presentations

Usability Test Report

I managed an interface design project for a popular government website. To ensure that the new designs were intuitive, I designed and conducted a usability test and wrote the report (1 MB) recommending the final design revisions.

Creative Briefs and Requirements

I wrote these design requirements (486K) for a large government website that provides health information to consumers. My company designed new icons for the site and created a Flash feature, called a body map, which highlighted organs and conditions within various body systems. This requirements document was designed to assist our graphic designer, Flash developer, and a freelance medical illustrator who I hired for the project.

User Documentation

A storyboard and script (691K) for an online tutorial. I wrote the script, learned how to use Captivate software, hired voiceover talent and produced the tutorial for launch in three weeks.

Marketing and Sales

I wrote this brochure promoting usability and accessibility services at my company. I also wrote most of the content on my company's website.

For a new military museum, I wrote this branding proposal. My company was one of five design firms, out of thirty applicants, selected for Phase One of the project.

For another large government client, I wrote this website redesign and usability testing proposal (1.1 MB). My company won the contract.

Articles and Presentations

"What I Learned at the IA Summit" (Presented at UPA DC's "What I Learned at the Conferences" meeting, June 2008)

UPA Chapter Newsletter Member Spotlight Interviews: Christy Mylks (May 2008)

"Integrating User Experience into the Rational Unified Process (RUP) for Software Development" (Presented at UPA DC's "User Focus" conference, October 2006)

"An Introduction to Information Architecture" (DC Webwomen.org)

"What Non-Technical People Can Teach Us About Web Usability" (DC Webwomen.org)

Spare Time

New Yorker cartoon caption, July 2005